I called in today to order more contacts and I was told that there had been a policy change and that I needed to pay up front for my contacts. The representative, Cati, was very empathetic and said "yeah, you know how it is; one person ruins it for everyone." I felt that the policy made sense and that her empathy was genuine when she broke the news to me. I didn't even have my wallet on me as I hadn't anticipated needing to pay. I called back a few minutes later; I had to call my girlfriend at home and have her dictate the card numbers to me which I then relayed to the representative again. The card was declined! I was beginning to become frustrated because it was turning into more of a hassle than I had anticipated so I just hung it up for the day and resolved that I would order them tomorrow when I had my wallet with me. Then, I got a call back and Cati told me that they had ordered my contacts and I could just pay when I picked up. This wasn't the first time that I felt I had been awarded special treatment by the staff or the optometrists here for being a repeat customer. It's nice to know that my business is appreciated enough and that there is a mutual trust built between the establishment and myself sufficient enough to go out on a limb to make my life just a little bit easier. 5 out of 5 stars. Won't be going anywhere else until they close the doors!